The Need and Impacts of Having ITIL 4
ITIL, the service management practice, has been around since late 80’s. IT professionals have been getting to know ITIL V2 and V3 process quite well, and are sometimes wondering what ‘s the break through from ITIL 4. Some look at the ITIL 4 structure, and feel that practice may take a less important role. It is necessary to find out what are the impacts and changes to IT service management. As a result, what IT needs to do to accompany the new ITIL 4 service management approach. Is digital transformation part of the equation ?
We will share with you:
- What is the new ITIL 4 structure
- What role do practices play, as compare to previous ITIL version
- Why the new ITIL 4 necessary for the IT industry
- ITIL 4 is about service management, not just processes and practices
- Four Dimensions of Service Management
- The Guiding Principles
- For those who have not taken ITIL V2 and/or V3 course, how can KORNERSTONE help them to get the most benefit
Event Details
Date: 17 Oct 2024
Time: 12:30pm – 2:00pm
Language: Cantonese
Speaker: Mr. William SL Cheng
• ITIL 4 Foundation Certificate
• ITIL V3 Expert Certificate
• ISO20000 Consultant, ISO20000 Practitioner, ISO20000 Auditor
• PeopleCert, EXIN, AMPG accredited trainer