Information Technology Infrastructure Library, ITIL®

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Private in-house training
Apart from public, instructor-led classes, we also offer private in-house trainings for organizations based on their needs. Call us at +852 2116 3328 or email us at [email protected] for more details.

Why Choose Us?

  • KORNERSTONE is the official ITIL training provider and examiner
  • Excellent Passing Rate: 99%
  • Experienced Master Trainer to Provide High Quality Training
  • Real Case Study and Sharing with Small Class Teaching
  • Only 3-Day Training Including e-exam voucher
About the Certification
  • ITIL 4 helps to successfully navigate the modern digital world
  • ITIL 4 provides a holistic picture of IT enabled service delivery
  • ITIL 4 reflects and integrates other established ways of working
  • ITIL 4 incorporates all the best things from ITIL
  • ITIL 4 which is the latest version launched March 2019
Training Outlines
  • What is ITIL® and IT Service Management?
  • The Seven Guiding Principles of ITIL® 4
  • The Four Dimensions of Service Management
  • Define key terminology & concepts of Service Management
  • Service Value Systems
  • Continual Improvement
  • Relationship among Event, Incident, Problem, Change Enablement and Service Desk
  • Overview of ITIL Practices
  • Understand the ITIL® 4 Certification Scheme
  • Group discussion and exercises
  • Mock Exams preparation
  • This course includes official PeopleCert examination
Training Highlights
  • 20 hours of instructor-led professional training
  • Course will be delivered by top-notch instructor – one of the few top ITIL 4 and ITIL V3 Expert certificate holder in Hong Kong.
  • Emphasizing the understanding of applying ITIL framework for:
    • Enhancing customer experience and meeting customer needs
    • Reduced risk of not meeting the business requirements of IT services
    • Better communication and information flows between IT, customers and users
    • Greater productivity and better utilization of skills and experience
    • Assurance to the IT Senior Management that staffs are provided with appropriate standards and guidance
    • A quality approach to IT service provision
Examination Highlights
  • Closed book with 40 multiple choice questions to be answered in 60 minutes
  • The examination passing mark is 65% (26/40)
  • The official PeopleCert examination is on the last day of the program
Chartered Requirements
  • No pre-requisite is required to register for ITIL Foundation certification courseware & examination
  • ITIL 4 certification scheme offers a modular approach. Upon successful completion of the module, candidate will be rewarded with both certification and a certain number of credits
  • The certification scheme is in 3 levels. The required modules and credits needed for each level is provided as follows:

Master Trainer

Mr. William SL Cheng

  • ITIL 4 Foundation, Managing Professional Certificates
  • ITIL V3 Expert Certificate
  • ISO20000 Consultant, ISO20000 Practitioner, ISO20000 Auditor
  • PeopleCert, EXIN, ISEB Accredit trainer, ITSM Consultant
  • Over 30 years of IT experience with MNCs in Asia Pacific countries including:
    IT Service and Support, IT BPO, IT Service Desk Operation, Data Storage Management, ITIL Consulting and Implementation experience

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