ITIL Version 5 unifies product and service management into a single lifecycle, is AI‑ready by design, and delivers role‑aligned, practical guidance to help organizations accelerate delivery, improve customer experience, and link strategy to measurable outcomes.
Webinar Outline
- What is ITIL Version 5 : Scope, principles, and the shift to digital product & service management
- What’s new : AI‑native design, unified lifecycle, experience‑centricity, role‑aligned guidance, and backward compatibility
- Why it matters : Business and technology alignment, faster delivery, fewer gaps, and clearer outcomes
- Adoption & implementation : Practical steps, governance for AI, and flexible migration for existing ITIL investments
- Roles & use cases : Who benefits (ITSM, product, digital, transformation leaders) and recommended starter actions
[Free Webinar]
ITIL (Version 5) Webinar: What’s New. What’s Changed. What Matters.🗓️ Date: 15th Apr 2026
🕟 Time: 12:30PM – 1:30PM
🗣️ Language: Cantonese
📍 Medium: Zoom (Online)
👨🏫 Target Audience: ITSM professionals, product and digital teams, CX and experience leaders, CIOs/CDOs, transformation teams, enterprise architects, consultants and implementation specialists
🎤 Speaker: Mr. William SL Cheng.
PeopleCert Accredited Trainer, EXIN Accredited Trainer, ITIL (Version 5) Foundation certified, ITIL 4 Managing Professional certified, ITIL V3 Expert certified, ISO20000 Consultant, ISO20000 Practitioner, ISO20000 Auditor certified, Agile Scrum Master certified.Register NOW: www.kornerstone.com/form/?form_id=9739