Information Technology Infrastructure Library, ITIL® (Version 5) Foundation – Official Training accredited by PeopleCert

Home
/
Courses
/
Information Technology Infrastructure Library, ITIL® (Version 5) Foundation – Official Training accredited by PeopleCert

Information Technology Infrastructure Library, ITIL® (Version 5) Foundation – Official Training accredited by PeopleCert

Overview

ITIL® (Version 5) is the next evolution of the world’s leading best-practice management framework for digital product and service management, redesigned for an AI-driven, product-centric landscape. It unifies product and service lifecycles into a single value-driven model, centers digital experience, and embeds AI-native governance, so teams can make informed decisions, manage complexity, and deliver measurable outcomes.

Backward compatible with earlier releases, ITIL (Version 5) offers practical, role-aligned guidance across strategy, design, delivery and continual improvement—helping professionals from IT, product, experience and business functions collaborate, adopt real-world practices, and create faster, more reliable value for customers and organizations.

Private in-house training

Apart from public, instructor-led classes, we also offer private in-house trainings for organizations based on their needs. Call us at +852 2116 3328 or email us at [email protected] for more details.

Why Choose Us?

KORNERSTONE is the official ITIL training provider and examiner appointed by PeopleCert
Accredited, practitioner-led, ITIL expert certificate trainers to provide high quality training
Practical, scenario-based learning—focus on application, not just theory
Excellent Passing Rate: 100%
Authorised Trainer by PeopleCert
This training fulfilled 18 training hours which required by PeopleCert
Only 3-Day official training including e-exam voucher
Included paper-based exam
Physical certificate will be provided after successfully pass the exam

About the Certification

ITIL (Version 5) helps to successfully navigate the modern digital world
ITIL (Version 5) provides a holistic picture of IT enabled service delivery
ITIL (Version 5) reflects and integrates other established ways of working
ITIL (Version 5) incorporates all the best things from ITIL
ITIL (Version 5) certificates have a 3-year renewal date
ITIL 4 Foundation holders are accepted as prerequisites—no need to retake Foundation for Version 5; ITIL 3 holders are advised to refresh at Foundation level
Advanced modules are grouped into three streams: Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL). Completing all streams leads toward the ITIL Master

Training Outlines

This training fulfilled 18 training hours required by PeopleCert

3-Days Course

Module 1: Key concepts of digital product and service management
Module 2: Service relationships
Module 3: The ITIL Value System (ITIL VS)
Module 3a: ITIL Practices
Module 4: Governance
Module 5: ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
Module 7: Value streams: mapping and management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Module 10: ITIL and other frameworks integration

*The course includes 4 group exercises and 2 sample papers

*Exam preparation and paper-base exam on Day 3

Training Highlights

20 hours of instructor-led professional training.
(This training fulfilled 18 training hours required by PeopleCert)
Authorised trainer appointed by PeopleCert
Course includes official PeopleCert examination
Course will be delivered by top-notch instructor – one of the few top ITIL Expert certificate holders in Hong Kong
Practitioner-led, scenario-driven workshops and real-world case studies
AI governance and ethical adoption content integrated throughout training
Accredited materials aligned to PeopleCert and ITIL (Version 5) practices
Training includes sample papers, exam technique coaching, mock exams and timed practice sessions

Examination Highlights

Closed-book multiple-choice exam
Exam durations, pass marks and requirements follow PeopleCert standards
The official PeopleCert examination is on the last day of the program

Chartered Requirements

Hold required prerequisites: ITIL 4 Foundation accepted as prerequisite; ITIL v3 Foundation holders should attend ITIL (Version 5) Foundation to transition
ITIL 5 certification scheme offers a modular approach. Upon successful completion of the module, candidate will be rewarded with both certification and a certain number of credits
The certification scheme required modules for each level is provided as follows:

Master Trainer

Mr. William SL Cheng

PeopleCert Accredited Trainer
EXIN Accredited Trainer
ITIL (Version 5) Foundation certified
ITIL 4 Managing Professional certified
ITIL V3 Expert certified
ISO20000 Consultant, ISO20000 Practitioner, ISO20000 Auditor certified
Agile Scrum Master certified
Over 30 years of IT experience with MNCs in Asia Pacific region focusing on IT Service and Support, IT BPO, IT Service Desk Operation, Data Storage Management, ITIL Consulting and Implementation experience

Information Technology Infrastructure Library, ITIL® (Version 5) Foundation – Official Training accredited by PeopleCert