AB-900: Introduction to Microsoft 365 and AI administration

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AB-900: Introduction to Microsoft 365 and AI administration

AB-900: Introduction to Microsoft 365 and AI administration

Course ID: AB-900

Exam Code: AB-900T00

Duration: 1 Day

Training Fee: HK$3500

Overview

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents.

It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

Private in-house training

Apart from public, instructor-led classes, we also offer private in-house trainings for organizations based on their needs. Call us at +852 2116 3328 or email us at [email protected] for more details.

Skills Covered

Explore Microsoft 365 security foundations
Introduction to Microsoft 365 core services and admin controls
Protect and govern Microsoft 365 data
Explore Microsoft 365 Copilot and agents
Perform basic administrative tasks for Microsoft 365 Copilot
Perform basic administrative tasks for Microsoft 365 Copilot agents

Prerequisites

Basic functional experience with Microsoft 365 services
Proficient understanding of general IT practices

Audience

This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot.

Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.

Course Outline

Module 1: Explore Microsoft 365 security foundations

Introduction

Analyze the Zero Trust security model

Implement Zero Trust in Microsoft 365

Examine threat protection and intelligence in Microsoft 365

Explore identity and authentication in Microsoft 365

Manage access and permissions in Microsoft 365

Explore identity and access management in Microsoft Entra

Troubleshoot and monitor identity security

Module assessment

Summary

Module 2: Introduction to Microsoft 365 core services and admin controls

Introduction

Explore the Microsoft 365 ecosystem and core service components

Explore the Microsoft 365 admin center and key admin tools

Examine Microsoft Exchange, Teams, and SharePoint

Establish security, identity, and compliance foundations

Assign admin roles using Role-Based Access Control

Module assessment

Summary

Module 3: Protect and govern Microsoft 365 data

Introduction

Introduction to Microsoft Purview and data governance

Identify and respond to data risks with Microsoft Purview

Examine compliance, AI data discovery, and eDiscovery

Explore oversharing and data access governance in SharePoint

Explore data protection in Microsoft 365 Copilot

Module assessment

Summary

Module 4: Explore Microsoft 365 Copilot and agents

Introduction

Introduction to Microsoft 365 Copilot

What are agents?

Compare Microsoft 365 Copilot and agents

Compare Microsoft 365 Copilot licensing models

Plan and deploy Microsoft 365 Copilot and agents

Explore real-world use cases for Copilot and agents

Module assessment

Summary

Module 5: Perform basic administrative tasks for Microsoft 365 Copilot

Introduction

Manage Copilot licenses and pay-as-you-go billing

Monitor and adjust pay-as-you-go Copilot usage

Monitor Microsoft 365 Copilot usage and adoption

Manage and govern Microsoft 365 Copilot prompts

Apply operational best practices for Microsoft 365 Copilot

Module assessment

Summary

Module 6: Perform basic administrative tasks for Microsoft 365 Copilot agents

Introduction

Create a Microsoft 365 Copilot Chat agent – Part 1

Create a Microsoft 365 Copilot Chat agent – Part 2

Create a SharePoint agent

Test and edit your agents

Manage user access and permissions for agents

Examine agent approval and governance

Monitor and manage the agent lifecycle

Module assessment

Summary

Exam & Certification

Microsoft 365 Certified: Copilot & Agent Administration Fundamentals (AB-900).

As a candidate for this Microsoft Certification, you should be familiar with Microsoft 365, including core services, security, identity and access, data protection, and governance, along with Microsoft 365 Copilot and agents.

Assessed on this exam:

Identify the core features and objects of Microsoft 365 services (30–35%)
Understand data protection and governance tasks for Microsoft 365 and Copilot (35–40%)
Perform basic administrative tasks for Copilot and agents (25–30%)

AB-900: Introduction to Microsoft 365 and AI administration

AB-900: Introduction to Microsoft 365 and AI administration

Overview

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