ITIL® (Version 5) is the next evolution of the world’s leading best-practice management framework for digital product and service management, redesigned for an AI-driven, product-centric landscape. It unifies product and service lifecycles into a single value-driven model, centers digital experience, and embeds AI-native governance, so teams can make informed decisions, manage complexity, and deliver measurable outcomes.
Backward compatible with earlier releases, ITIL (Version 5) offers practical, role-aligned guidance across strategy, design, delivery and continual improvement—helping professionals from IT, product, experience and business functions collaborate, adopt real-world practices, and create faster, more reliable value for customers and organizations.



