Information Technology Infrastructure Library, famously know is as ITIL, has ever been evolving to help the IT industry to do a better job and to cope with the increasingly business dependency on IT for business success. While previous ITIL frameworks enable the IT professional on processes, value to business, and continual improvement, ITIL 4 brings in the management piece. It is an enriching new piece for all IT professionals.
ITIL 4 new elements are the service management framework, namely the Seven Guiding Principles, Four Dimension of Service Management, Service Value System, Service Value Chain which includes all the practices. It also embraces others such as Agile, LEAN, DevOps.
This instructor-led course is specially designed for participants to attempt the ITIL Foundation Certificate level, a new way to look at IT Service Management through a Service Value System, with that, IT professionals may choose the best service management approach for maximum business value.
Mr. William SL Cheng