Performance Series

SAMPLE: How to Write Business Emails to be Proud of? (1 day)
  • How to get your message across clearly, succinctly and efficiently
  • How to convey the right tone
  • Correct use of business English
  • How to make the best use of your time
  • How to avoid risks when using email
  • How rapidly to transform basic writing skills into global communications expertise
Course Outline
  • The best email housekeeping practices
  • The best writing techniques for dealing with difficult situations
  • How to craft persuasive messages which demand to be read
  • Best practice in using email for those important documents
  • Best practice in drafting and responding to emails
  • How to identify exactly what points you need to make
  • How to use subject lines to attract attention
  • Proper formatting with paragraphs in a logical format
  • The importance of clarity for ease of reading and comprehension
  • Writing for a global audience
  • How to translate convoluted language into plain English
  • The best way to create an important first and final impression
  • How to craft your opening and closing statements
  • And the bits in between
  • The best writing techniques to attract attention, create a professional impression and get the results you want
  • How to navigate the minefield of grammatical, ethical, professional and legal booby-traps lying in wait for the unwary
  • How to deal with the unhappy client or customer
  • How to impress the boss, colleagues and customers with your writing skills

SAMPLE: Essence to Negotiate Your Way to Success (2 days)
  • Be aware of what is important to you and express it in ways that others will listen and be influenced
  • Understand how and why conflicts occur and how to address them
  • Be able to communicate for better understanding of others’ intention and seek meaning behind their behaviours
  • Know how to deal with situations as they arise and manage them in everyone’s best interest
Course Outline
  • Understanding the true meaning of negotiation
  • Understanding the quality of a good negotiator
  • Designing a win-win-win negotiation strategy
  • Applying high impact negotiation tactics and counter tactics

SAMPLE: Presentation Made Easy with NLP (2 days)
  • Know the keys of making effective presentation
  • Understand the needs of analyzing audiences
  • Use of visual aids, choices of words, and non-verbal communications
  • Build confident in public speaking
Course Outline
  • Deciding the outcome of your presentation
  • Assessing and analyzing your target audiences
  • Connecting with the audiences throughout the presentations
  • Handling audiences’ questions and/or objections with confidence
  • Managing stage-fright and anxiety in speaking to the public

SAMPLE: Effective Performance Management and Appraisal Skills with MBTI (1-2 days)
  • Articulate the benefits of using a performance management plan and an effective appraisal system
  • Learn performance feedback model CREATE and set SMART annual performance objectives
  • Understand the three phases of appraisal – preparation, execution and evaluation
  • Understand the MBTI methodology and model
  • Enhance your ability to give and receive objective and constructive performance feedback
Course Outline
  • Understand the roles of different managers and staff in the performance management process
  • Provide a culture of respect and trust within the performance management and appraisal process by effectively coaching and listening skills
  • Identify best practices and handling challenging situations in performance management

SAMPLE: Servicing as Coaching with NLP (2 days)
  • Understand the concept of NLP and how it enhances the quality of relationship based-selling
  • Build and maintain close and trustworthy rapport with your clients
  • Communicate with influence and buy-in from their clients with a coaching mindset
  • Effectively match your clients’ values to your products
Course Outline
  • Influencing clients through building and maintaining rapport and trust
  • Understanding how to match and lead customers into discussions and conversations
  • Knowing the questioning techniques to understand customer’s preferences
  • Understanding the use of language to gain trust and establishing a trustworthy client relationship
  • Understanding the different types of non-verbal means of communication relationship